Welcome to the front desk

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Frequently Asked Questions

Can I smoke in the rooms?

No, Haydens is a no-smoking property throughout.

What time is check-in and checkout?

Check-in is between 3pm and 7pm. Later check-in is available by arrangement.
Guests must check-out of their rooms by 11am on the day of their departure.

Can I bring a pet?

No, Haydens operates a strict no-pet policy.

Can I change my reservation?

Yes. If you booked through an agent (such as, Booking.com) go direct to your account on their site. If you booked direct through us, call 01797 224501 to speak to one of our team members.

Do I need to book?

For a quick cup of coffee? No. However, if you would like to eat in the conservatory dining room then we strongly recommend booking by email in advance. Which can be done here.

Is there a dress code for the restaurant?

Smart casual. We ask diners to wear shoes and shirts.

Do you cater for dietary concerns?

Haydens has a wide range of vegetarian options and several of these can be adapted for vegan requirements. We also cater for diners with gluten-free and wheat-free diets. And, our coffee and tea menu includes a range of non-dairy products such as soya, oat and almond milks.

Are children allowed in the restaurant?

Absolutely. While we do not produce a specific children’s menu, many of our dishes are appropriate for younger diners. We also have a number of high chairs and room for push chairs.

What is your cancellation policy?

With 48 hours’ notice, we would issue a full refund, and with 24 hours’ notice, only the deposit would be retained. If, however, you cancel on the day or fail to show up, then your payment method will be charged the full rate for the reserved stay.

Does Haydens have private parking?

Regrettably, no. There is time-limited street parking outside the guest house (although the restrictions are lifted after 6pm) and also a large car park only a short walk away (£2 for 24 hours). We advise guests to come to the guest house first, if possible, and then move their vehicle once they have successfully signed in. More detailed parking information is sent to guests with their reservation confirmation.

Does Haydens have private parking?

Regrettably, no. There is time-limited street parking outside the guest house (although the restrictions are lifted after 6pm) and also a large car park only a short walk away (£2 for 24 hours). We advise guests to come to the guest house first, if possible, and then move their vehicle once they have successfully signed in. More detailed parking information is sent to guests with their reservation confirmation.

Still Need Help?

Call 01797 224 501
Email us here.
Haydens in Rye
108 High Street, Rye
East Sussex TN31 7JE