Terms and conditions of use of the Hayden’s website and premises

 

NOTICE: Please read these terms and conditions carefully. They set out the terms under which Hayden’s provides accommodation for its customers. These terms of use apply to visitors to Hayden’s and its website, haydensinrye.co.uk. By accessing Hayden’s website or booking accommodation through the online booking system operated on behalf of Hayden’s by Eviivo you agree to be bound by these terms and conditions as well as those of Eviivo.

Content and liability disclaimer

Hayden’s shall not be responsible for any errors or omissions contained at this website, and reserves the right to make changes without notice. In no event shall Hayden’s be liable for any damages whatsoever, and in particular Hayden’s shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to Hayden’s website or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise.

Terms and conditions of guests’ use of our accommodation

Reservations

Reservations can be made direct with Hayden’s by telephone or email or by the booking facility accessed through our website. For the avoidance of doubt a reservation will not exist until Hayden’s or Eviivo have received a deposit and a confirmation has been issued by the receiving party. When reserving a room, the cardholder must be a minimum of 18 years old.

All Hayden’s rooms are different from one another and Hayden’s offers its guests the ability to nominate their choice of room for their visit, subject to a first-come first-served limitation. The amount of the deposit sum will be agreed upon booking.

Please note that our online booking service only accepts 3D secure transactions.

Cancellations

Should a guest with a confirmed reservation for a room or rooms find it necessary to cancel that reservation then an administration fee of £5 or 5% of the deposit paid, whichever is the greater, will arise with the balance being returned to the guest. Should the guest re-book at the time of cancellation no fee will be charged.

Hayden’s will use their best endeavours to re-let any cancelled reservations and if successful only the basic fee will be charged. Should the cancellation occur within ten days of 3pm on the day reserved for the guest then the cancellation fee per room will increase in accordance with the following scale:

With a full ten days’ notice – £5 or 5% of the deposit paid, whichever is the greater

With nine days’ notice – £10 or 10% of the deposit paid, whichever is the greater

With eight days’ notice – £20 or 20% of the deposit paid, whichever is the greater

With seven days’ notice – £30 or 30% of the deposit paid, whichever is the greater

With six days’ notice – £40 or 40% of the deposit paid, whichever is the greater

With five days’ notice – £50 or 50% of the deposit paid, whichever is the greater

With four days’ notice – £50 or 60% of the deposit paid, whichever is the greater

With three days’ notice – £50 or 70% of the deposit paid, whichever is the greater

With two days’ notice – £50 or 80% of the deposit paid, whichever is the greater

With one day’s notice – £50 or 90% of the deposit paid, whichever is the greater

Less than one day’s notice – 100% of the deposit paid

Liability

Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Smoking policy

For the benefit of all guests and our employees smoking is not allowed on any part of Hayden’s premises, whether indoors or outdoors. We reserve the right to charge guests the full costs incurred, including loss of income, arising from the need to clean or replace as necessary curtains, covers, carpets, cushions and all other room contents following a disregard of this policy.

Damage to or removal of Hayden’s property

We reserve the right to charge guests the cost of rectifying damage, or the cost of caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage or missing items come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. The charge for missing items will be the full replacement amount of the missing item, including any carriage charges.

Tampering with fire detection systems and fire fighting equipment

We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the building, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by Hayden’s due to their actions and additionally may be asked to leave. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Inappropriate behaviour

It is Hayden’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, Hayden’s reserves the right, after any allegations have been investigated, to take action against the guest.

Lost/damaged property

If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by Hayden’s.

Check-in and check-out times

Unless by special prior agreement Check-in is between 3pm and 7pm and Check-out is 11am. Any extension to the check-out time, either pre-arranged or as a late departure, may incur a charge upon departure.

Vehicles

Hayden’s does not have any private space to allow vehicles to be parked on site. Help and up-to-date advice will be given upon arrival but all vehicles are parked on street or in local car parks entirely at the owner’s risk. There is a map of Rye on this website showing the position of Hayden’s relative to the public car parks. Special attention should be paid to other uses of car parks, particularly the market held on Thursdays. If cars are parked there on Wednesday nights this could lead to vehicles being entrapped for the duration of the market. Hayden’s cannot accept any liability for loss or damage flowing from the use of information supplied or by its guests inappropriate parking.